Email Marketing for DTC Brand | Mangsa Media

WhatsApp Marketing Where Email Doesn't Reach

In some markets, WhatsApp gets opened before email does. We build segmented WhatsApp messaging that reaches customers where they’re already paying attention, without duplicating what your email is already doing.

WhatsApp makes sense in markets where it is the default messaging app rather than one option among several. If your customers already run their day through it, a message there gets opened while an email sits unread.

Segmentation still applies. We split by region, purchase history, and how engaged someone already is, so customers who respond well to email keep getting email, and only the segments where WhatsApp performs get messaged there.

It sits alongside email rather than replacing it. Your email programme keeps doing what it does. WhatsApp covers the part of your audience where email reach is weakest, which keeps the two channels from competing for the same attention.

Segmented WhatsApp message sent to ecommerce customers

See whether WhatsApp fits your customer base